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Player Protection Policy

Responsible Gaming
at 35bat

35bat is fully committed to providing a safe, fair, and enjoyable gambling environment for every player across Bangladesh. Our responsible gaming framework gives you the tools and knowledge to stay in control — every session, every day.

21+
Minimum Age
24/7
Support Access
৳0
Cost to Self-Exclude
100%
Free Tools

Our Commitment to Player Safety

At 35bat, responsible gaming is not an afterthought — it is built into every layer of the platform. From account registration in Dhaka to live cricket betting in Chittagong, every player in Bangladesh deserves a gambling environment that is safe, transparent, and fair.

Strict 21+ Age Verification
Every new account on 35bat undergoes mandatory age verification during registration and KYC review. Players must be 21 years of age or older. Any account found to belong to a minor is immediately suspended and deposits are returned to the original payment source.
Flexible Deposit Limits
Players can set daily, weekly, or monthly deposit limits in Bangladeshi Taka directly through their account settings. Once a limit is set, it takes effect immediately. Raising an existing limit requires a 24-hour cooling-off period before the increase is applied.
Session Time Reminders
35bat provides configurable session time reminders that alert you when you have been playing continuously for a set duration. These prompts help you stay aware of how long you have been in-session so you can take regular breaks and maintain a healthy balance.
Self-Exclusion Tools
If you feel that gambling is becoming difficult to manage, 35bat's self-exclusion tool allows you to suspend your account for a defined period — from 30 days up to permanent closure. Self-exclusion takes effect within 24 hours of your request and cannot be reversed during the exclusion period.
Time-Out Feature
For a shorter break from gambling, 35bat's time-out option lets you pause your account for a period of 24 hours, 7 days, or 30 days without fully closing it. During a time-out, you cannot log in, place bets, or deposit funds. Your account and balance remain intact for your return.
24/7 Responsible Gaming Support
Our English-speaking support team is available around the clock to assist players across Bangladesh who have concerns about their gambling behaviour. Reach us via live chat, WhatsApp, or email at any time — all responsible gaming requests are handled with full confidentiality.

Gambling at 35bat should always be a form of entertainment — never a way to earn income or escape personal problems. If it stops being fun, it is time to use our tools or reach out for support.

Player Protection Tools

35bat provides a full suite of free, easy-to-use responsible gaming tools accessible directly from your account. Every tool listed below is available to all registered players at no cost and can be activated without contacting support.

01
Deposit Limit (Daily / Weekly / Monthly)

Set a hard cap on how much you can deposit in Bangladeshi Taka over any given time period. Once you reach your limit, no further deposits are accepted until the period resets. You can lower your limit instantly, but raising it requires a 24-hour review period to protect against impulsive decisions.

02
Loss Limit

Define the maximum amount in BDT that you are comfortable losing within a set time frame. If your net losses reach this threshold, 35bat will automatically block further betting activity until the limit period expires. This tool is especially useful for managing your entertainment budget during BPL and IPL seasons.

03
Wager Limit

Cap the total amount you are permitted to wager (not just deposit) within a daily, weekly, or monthly period. Unlike a deposit limit, a wager limit accounts for recycled winnings — meaning it controls the total volume of bets placed, giving you an accurate picture of your overall gambling activity.

04
Session Time Limit

Set a maximum continuous play session duration. When your session reaches the limit, 35bat will display a notification and log you out automatically. You can choose intervals between 30 minutes and 8 hours. Regular session breaks are one of the most effective habits for maintaining control over gambling activity.

05
Reality Check Notifications

Enable periodic in-session pop-up reminders that display how long you have been playing and your net win/loss position for the session. Reality checks are available at 15-minute, 30-minute, or 60-minute intervals. These prompts are designed to interrupt automatic play and prompt a conscious decision about whether to continue.

06
Time-Out (Short Break)

Take a temporary break of 24 hours, 7 days, or 30 days without permanently closing your account. During a time-out, your account is locked from all gambling activity. Your balance is safely held and will be available when the time-out period ends. Time-outs cannot be cancelled early once activated.

07
Self-Exclusion (Extended Break)

For a longer period away from gambling, self-exclusion locks your account for a minimum of 6 months, with options for 1 year, 2 years, 5 years, or permanently. During the exclusion period, 35bat will also suppress any marketing communications sent to your registered contact details. Remaining account balances are returned after identity verification.

Recognising Problem Gambling

Problem gambling can affect anyone, regardless of age, background, or income. Recognising the early warning signs is the first and most important step toward getting help. The following behaviours may indicate that gambling is becoming a problem:

Spending more money on gambling than you originally planned or can afford to lose
Borrowing money, selling possessions, or using savings to fund gambling activity
Feeling irritable, anxious, or restless when not gambling or when trying to reduce gambling
Chasing losses — continuing to bet in an attempt to recover money already lost
Neglecting work, family, or social responsibilities because of time spent gambling
Lying to family members, friends, or colleagues about the extent of your gambling activity
Using gambling as a way to cope with stress, depression, loneliness, or other emotional difficulties
Repeatedly attempting to cut down on gambling but finding yourself unable to do so
If you recognise three or more of the signs above in your own behaviour, we strongly encourage you to use 35bat's self-exclusion tool immediately and to reach out to our support team or a professional counselling service. You are not alone, and help is available.

Gambling as Entertainment — Not Income

The most important principle of responsible gaming is understanding that gambling is a form of paid entertainment, not a reliable source of income. Every game on the 35bat platform — from BPL cricket betting to slot games and live casino tables — operates on the basis of random outcomes and mathematical house edges.

This means that, over any meaningful number of sessions, the mathematical expectation for the player is a net loss. Chasing losses is a particularly harmful pattern because it operates on the false assumption that a win is "due" after a run of losses — this is known as the gambler's fallacy and it has no basis in probability.

Before each session, decide on a fixed entertainment budget in Bangladeshi Taka that you are comfortable spending and treat it as the cost of the entertainment experience — not as money you expect to see returned. When your budget is spent, the session ends. This single habit is the foundation of sustainable, enjoyable gambling.

Practical tip: Use the 35bat deposit limit tool to pre-set your entertainment budget for the month in BDT before your first session. This removes the temptation to make impulsive top-up deposits during a losing run.

How Limit Controls Work in Practice

The following examples illustrate how 35bat's limit tools interact with real gameplay scenarios. All amounts are shown in Bangladeshi Taka (BDT / ৳).

Daily Deposit Limit Example
Deposited today৳1,500 / ৳2,000
Remaining today৳500

Once the daily limit of ৳2,000 is reached, no further deposits are accepted until midnight (BST, UTC+6). The limit resets automatically at the start of each new calendar day.

Weekly Loss Limit Example
Net losses this week৳3,200 / ৳5,000
Remaining this week৳1,800

When cumulative net losses reach the weekly threshold, betting is blocked for the remainder of the week. The limit resets on Monday morning at 00:00 BST.

Session Time Reminder Example
Session duration1h 45m / 2h 00m
Reminder in15 minutes

When your session approaches the configured time limit, a notification appears prompting you to review your activity. At the limit, you are automatically logged out. You may log in again for a new session after confirming the reminder.

21+

Strict Minimum Age Policy

35bat operates a zero-tolerance policy on underage gambling. The platform is strictly available to individuals who are 21 years of age or older. This age restriction applies to all players across Bangladesh, regardless of location — whether you are registering from Dhaka, Sylhet, Rajshahi, Khulna, Barisal, Rangpur, Mymensingh, or Cox's Bazar.

KYC Verification
Every player must submit a government-issued National ID card, passport, or driving licence before making their first withdrawal. Date of birth is cross-checked against registration data.
Immediate Suspension
Any account confirmed to belong to a person under 21 is immediately and permanently suspended. Associated winnings are forfeited and deposits are returned to the original payment method.
Parental Controls
Parents and guardians in Bangladesh are encouraged to use parental control software (such as Net Nanny or built-in device parental controls) to prevent minors from accessing online gambling platforms.
Report Underage Access
If you believe a minor has accessed or registered on 35bat, please contact our support team immediately at [email protected]. All reports are investigated and actioned promptly.

Responsible Gaming FAQs

Common questions from 35bat players about our responsible gaming tools, age policies, and support options.

For questions not covered below, visit our full FAQ page or contact our support team directly via live chat or email at [email protected].

Log in to your 35bat account and navigate to Account Settings, then select Responsible Gaming. From there, choose Deposit Limit and select daily, weekly, or monthly. Enter your preferred limit amount in Bangladeshi Taka (BDT / ৳) and confirm. Your limit takes effect immediately. Lowering a limit is instant; raising one requires a 24-hour waiting period.

Self-exclusion blocks all access to your 35bat account for the chosen period — options range from 6 months to permanent exclusion. To activate self-exclusion, contact our support team via live chat or email. The exclusion takes effect within 24 hours. During the exclusion period, you cannot log in, deposit, bet, or receive marketing communications. The exclusion cannot be reversed early under any circumstances.

A time-out is a short, temporary break lasting 24 hours, 7 days, or 30 days. Your account is paused but not closed — it resumes automatically when the time-out expires. Self-exclusion is a longer, more serious measure lasting a minimum of 6 months up to permanent. Self-exclusion is the appropriate choice if you feel you have lost control of your gambling behaviour and need an extended enforced break.

During a time-out, your balance is held securely and will be available when the time-out period ends. During self-exclusion, you may request a withdrawal of your remaining balance by contacting our support team. Your identity will be verified before any funds are released. Withdrawals during self-exclusion are processed to the original payment method (bKash, Nagad, Rocket, or Upay) used for deposits.

The first step is to use 35bat's self-exclusion tool to remove access to the platform while you seek support. Contact our responsible gaming support team at [email protected] or via live chat — our team is available 24/7 and all communications are confidential. We can also guide you toward professional counselling and support resources available in Bangladesh. You do not need to face this alone.

Yes. All responsible gaming tools at 35bat — including deposit limits, loss limits, wager limits, session time reminders, reality checks, time-out, and self-exclusion — are completely free of charge for all registered players. There are no fees, no minimum account balance requirements, and no restrictions on which players can use them. They are available to every 35bat player in Bangladesh from the moment of account activation.
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Need Help? Our Team Is Here 24/7

If gambling is causing you distress, financial difficulty, or relationship problems, please reach out to the 35bat responsible gaming team right now. All enquiries are treated with complete confidentiality. Support is available in English for all players across Bangladesh — from Dhaka and Chittagong to Sylhet, Khulna, and beyond.

[email protected]
+880 1700 000000
24/7 Live Chat in-platform
Peak hours: BST (UTC+6)

Play Responsibly with 35bat

Enjoy cricket betting, live casino games, and slots — all within your limits, on your terms. 35bat's responsible gaming tools keep you in control every step of the way. For adults aged 21 and above only.

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21+ Only — Please Gamble Responsibly